Application Managed Service L2

TECHVIFY Corporation is a Leading Global AI and Software Consulting, Development Company. We specialize in crafting tailored software solutions that empower businesses of all sizes to succeed in the digital age.

As a trusted and experienced partner, we guide enterprises through the complexities of digital transformation, delivering innovative, scalable, and cost-effective software services. Our vision is to provide cutting-edge solutions that drive growth and unlock the full potential of your business.

• Incident Management:

  • Respond to escalations from Level 1 support, analyze issues, and provide timely resolutions within agreed SLAs.

  • Perform initial diagnostics and root cause analysis for recurring issues.

  • Escalate complex issues to Level 3 teams when required, providing detailed logs and analysis.

• Application Monitoring and Maintenance:

  • Monitor application health using appropriate tools and respond to alerts proactively.

  • Perform routine tasks such as data updates, user account management, and system checks.

  • Manage application schedules, including batch jobs and automated processes.

• User Support:

  • Provide functional support to end-users, ensuring application usability.

  • Assist users in resolving access, performance, and functionality issues.

• Configuration and Minor Enhancements:

  • Handle minor configuration changes and parameter updates as per user requirements.

  • Support testing and implementation of minor updates or patches.

• Knowledge Management:

  • Document incident resolutions, known issues, and FAQs in the knowledge base.

  • Collaborate with Level 3 and development teams to ensure updated documentation for processes and configurations.

• Compliance and Reporting:

  • Generate daily and weekly reports on application performance and incident trends.

  • Ensure compliance with organizational policies, including security and governance standards.

• Technical Expertise:

  • Familiarity with enterprise applications such as ERP, CRM, or custom business systems.

  • Basic understanding of databases (SQL), application servers, and middleware.

  • Proficiency in ticketing and ITSM tools (e.g., ServiceNow, Jira Service Management).

  • Knowledge of monitoring tools (e.g., SolarWinds, Nagios) and log analysis.

• Soft Skills:

  • Strong problem-solving and analytical abilities.

  • Effective communication skills to interact with users, peers, and Level 3 teams.

  • Ability to work under pressure and manage multiple priorities.

• Experience:

  • 2-4 years of experience in an application support or AMS Level 2 role.

  • Exposure to ITIL processes (e.g., Incident, Problem, and Change Management).

• ITIL Foundation certification is a plus.
• Familiarity with cloud-based applications or services (e.g., AWS, Azure).
• Basic scripting skills (e.g., PowerShell, Bash) for automation of routine tasks.

• Salary: Upto 30M
• Join a global team and work directly with many talents around the world.
• Opportunities for onsite work in Japan, Singapore, Australia, and many other countries.
• Work and grow in a dynamic, creative, and professional environment.
• Healthcare: Premium Health Insurance TECHVIFY Care
• 13 months’ salary per year.
• Annual salary evaluation.
• Sponsor and encourage staff to study courses by covering tuition fees, such as Udemy, Coursera.

If you are a driven and talented Application Managed Service L2 looking for an opportunity to be part of something extraordinary, please submit your resume and cover letter for consideration.

Join our team and let’s create amazing things together! Send your updated CV to this email address:

• Email: careers@techvify.com.vn
• About us: https://techvify-software.com/