IT Helpdesk

TECHVIFY Software is a global software development company in Hanoi, Vietnam with branches in Ho Chi Minh City, Da Nang and Fukuoka, Japan. People at TECHVIFY always work hard to play harder. Our spirit is to maintain and express Youth, Creativeness and Professional in our way. Furthermore, we have created a space for you to showcase your competences.

We are currently seeking a talented IT Helpdesk who is passionate about technology and dedicated to delivering exceptional technical support. As part of our IT-Solution (ITS) department, you’ll play a vital role in ensuring smooth IT operations, supporting our team across various technical challenges, and contributing to the organization’s success.

• Assist employees with hardware and software issues, ensuring technical problems are resolved smoothly and efficiently.
• Participate in the operation and development of the company’s IT systems, ensuring smooth functionality while minimizing risks related to technical, network, and information security issues.
• Respond directly to technical support requests.
• Diagnose and resolve hardware and software-related problems.
• Adhere to company workflows and general regulations.
• Maintain inventory of all IT equipment, software, and licenses.
• Participate in evaluating and procuring IT equipment.
• Engage in ongoing training and development programs to stay updated on the latest technology trends and best practices.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• English: Basic
• Strong knowledge of hardware, software, and particularly computer networking.
• Familiarity with security systems and information safety.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new technologies.

• Experience in IT support or Helpdesk roles.
• Familiarity with Azure, MS Office 365, and SharePoint systems.
• Experience managing Active Directory (AD) server systems.
• Previous experience with ISO 27001 information security management systems.

• Salary: Upto 20M
• Join a global team and work directly with many talents around the world.
• Opportunities for onsite work in Japan, Singapore, Australia, and many other countries.
• Work and grow in a dynamic, creative, and professional environment.
• Healthcare: Premium Health Insurance TECHVIFY Care
• 13 months’ salary per year.
• Annual salary evaluation.
• Sponsor and encourage staff to study courses by covering tuition fees, such as Udemy, Coursera.

If you are a driven and talented IT Support looking for an opportunity to be part of something extraordinary, please submit your resume and cover letter for consideration.

Join our team and let’s create amazing things together! Send your updated CV to this email address:

• Email: careers@techvify.com.vn
• About us: https://techvify-software.com/