Production Support

TECHVIFY Software is a global software development company in Hanoi, Vietnam with branches in Ho Chi Minh City, Da Nang and Fukuoka, Japan. People at TECHVIFY always work hard to play harder. Our spirit is to maintain and express Youth, Creativeness and Professional in our way. Furthermore, we have created a space for you to showcase your competences.

We are seeking a motivated and detail-oriented Production Support to join our team. The ideal candidate is a proactive problem solver, ticket management with strong analytical and communication skills. As a Production Support, you will play a vital role in helping our team to receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance.

• Collaborate with stakeholders to gather and document business requirements.
• Analyze data and processes to identify areas for improvement and efficiency.
• Provide first/second level contact and problem resolution for customer issues
• Work with Vendors, Stakeholder to remediate complex issues as needed.
• Conduct research and market analysis to support decision-making.
• Conduct UAT and training.
• Prepare and present reports and findings to management.
• Participate in meetings, workshops, and brainstorming sessions to drive innovation.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.

• Bachelor’s Degree or equivalent in Computer Science or related field.
• At least 2++ years of experience.
• Excellent analytical and problem-solving abilities.
• Basic understanding of business analysis concepts and methodologies.
• Detail-oriented with a focus on accuracy and quality.
• Ability to work collaboratively in a team and communicate effectively with stakeholders.
• Proven analytical, troubleshooting and problem- solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Fluent in English, both written and spoken

• Join a global team and work directly with many talents around the world. 
• Working & growing with a passionate, young, and talented team. 
• Premium Health Insurance TECHVIFY Care. 
• Salary: Up to 45.000.000 VND (Gross) 
• 13 months’ salary per year. 
• Evaluate salary annually. 
• Sponsor and encourage staff to study courses by covering tuition fee, such as Udemy, Coursera. 

If you are a driven and talented Production Support looking for an opportunity to be part of something extraordinary, please submit your resume and cover letter for consideration.

Join our team and let’s create amazing things together! Send your updated CV to this email address:

• Email: careers@techvify.com.vn
• About us: https://techvify-software.com/